We ran into an issue the other day where users were not seeing the Desktop Toolbar on their virtual desktops. Found the fix in this Citrix CTX article. One thing to note is the location of the default.ica. You can find it in C:\inetpub\wwwroot\Citrix\DesktopWeb\conf (on your Web Interface Server) Cheers.
CTX122544 - How to Enable or Disable Citrix Desktop Toolbar in Web Interface - Citrix Knowledge Center
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